We want everyone coming to have the best time possible - here are some helpful FAQ's...
If your question is not answered below, feel free to contact us here

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Arrival & Entry FAQ

do you have a site map?

What are the set times?

We will let you know around 1 to 2 days before the festival begins.

What is the age limit?

Strictly 18 and over. Valid photo ID will be required on arrival (an in-date: passport, UK driving licence or anything with your photo on bearing the PASS hologram logo. We cannot accept student/work IDs).

WHAT TIMES DOES THE FESTIVAL RUN?

Running from Midday FRI 5th - 02:00 Sun 7th JULY
- 9am: (FRI & SAT) Car Park and Camping opens (more info on camping below)
- 12pm: Festival site and bars open
- 2am: Bars close
- 2.30am: Festival closes

WHAT TIME IS LAST ENTRY?

Strictly 11pm

RE-ENTRY?

You can re-enter the festival yes, but only up until 11pm. Please note: no additional alcohol will be allowed in campsite upon re-entry.

Do I need to bring my ticket print out?

Yes please! This will speed up yours and everyone else’s entry. Tickets can be scanned from your phone also – please ensure the brightness is turned all the way up on your phone and the ticket is ready to be scanned when you reach the front.

Can I get a refund?

Sadly no, unless an event is cancelled, ALL tickets are non-refundable, non-exchangeable and non-transferable.

Will my bag be searched?

Yes, we will be searching all bags upon entry at the gate. Any prohibited items will be confiscated and you may be refused entry at our discretion.

Can I bring alcohol?

The festival site is a licensed venue so only alcohol purchased on site can be consumed within it. However if you are camping, you may bring 8 cans of normal strength beer or cider, or 1 normal box of wine per person. All must be in unopened original sealed containers. Strictly no spirits or glass. These are allowed on one entrance only and you won’t be able to leave site to get more alcohol.

What is your drugs Policy?

We have a zero tolerance policy on the use of, or the dealing in, illegal drugs on site, including legal highs. Drug enforcement laws are applicable on this site and SIA security is on site to deal with drug offences in accordance with national guidelines. If you deal in drugs, you will be arrested.

Amnesty bins will be provided for you to dispose of any illegal drugs safely before you reach the search facility.

Do I need a carpark pass?

If you intend to drive and park, you will need a parking pass - we have a limited number of spaces, so its strongly advisable to purchase one in advance to avoid disappointment. Passes can be purchased here

If you are intending on bringing a campervan, you will need to purchase a specific campervan ticket, here

How far is the carpark from the festival?

It's only a 1 minute walk across from the main festival site.

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MAIN FESTIVAL FAQ

Will you be using tokens at the festival?

Yes. All drinks can only be purchased via drinks tokens. Token booths will be dotted around the site at various bars - keep an eye out for the signs! Cash or card payments can be used to purchase these tokens on the day.

Please note: Due to logistical reasons we cannot refund any tokens, so please make sure to purchase only what you need...

VIP - Please note we will have a slightly different selection of drinks at the VIP bar - payment can be made via cash / card or tokens.

Do you have card machines on site?

Due to the nature of the site we cannot provide cash machines, please ensure you bring enough with you as not all of our vendors will accept card payments. Our bars work on token systems, and you can use cash or card to purchase tokens.

Are you using special cups?

We are going to be using our hard plastic, branded cups (rather than cheap throwaway plastic) for serving drinks. This is better for drinking from and more importantly, better for the environment.

Each cup will carry a £1 deposit. This can be refunded at the end of the day, or feel free to take your cup home as a nice memory :)

ARE THERE MEDICAL FACILITIES?

Yes. Should you feel unwell, please visit our First Aid and Welfare tent. You can speak to any member of staff or security for assistance.

Is there disabled access and facilities?

Due to the nature of the site (being uneven and on a slight hill etc) we have limited disabled facilities (disabled toilets). Please email us for specifics if you’re still keen however, as we do offer a carers ticket.

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CAMPING FAQ

Can I camp?

Yes, the festival now runs over two days and we have multiple options (including a new boutique camping experience) on our tickets page

Do I bring my own tent?

Yes, you must supply and pitch your own tent (unless you have purchased the bell tent option) - you are also responsible for all your own rubbish and leaving the campsite as you found it.

Can I bring a campervan?

If you are intending on bringing a campervan, you will need to purchase a specific campervan ticket, here

What facilities will be there for campers / campervans?

We will have facilities on site including water / toilets and showers.

Can I bring alcohol in if I’m camping?

Yes but there is a limit due to licensing. 8 cans of normal strength beer or cider or 1 normal box of wine, Per Person. All in unopened original sealed containers.

Strictly no spirts or glass. Limits allowed on one entrance only. Sorry folks this due to new licensing. Please note: if you leave the site, no additional alcohol will be allowed in campsite upon re-entry.

Can I light a fire or have naked flames onsite?

Strictly no naked flames, gas canisters or related items.

What time do I have to leave the day after the festival?

All campers must please leave the premises by 1pm on Sunday the 7th.